Frequently Asked Questions
Discover the wisdom of ancient beauty rituals and modern skincare standards.
What makes Ancestral Cosmetics different from conventional skincare?
We bridge the gap between ancient botanical wisdom and modern science. Our formulas prioritize raw, unrefined ingredients used for centuries, ensuring your skin receives nutrient-dense care without synthetic fillers.
Are your products suitable for sensitive skin?
Yes, our products are formulated with hypoallergenic, plant-based ingredients. However, as with any new skincare regimen, we recommend performing a patch test on a small area of skin before full application.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the item for a full refund or exchange, provided at least 50% of the product remains.
Are Ancestral Cosmetics products cruelty-free?
Absolutely. We are committed to ethical beauty practices. None of our products or individual ingredients are ever tested on animals, and we only partner with suppliers who uphold these same standards.
Do you use sustainable packaging?
Yes, we strive to minimize our environmental footprint by using recyclable glass jars, FSC-certified paper boxes, and biodegradable packing peanuts in every shipment.