Returns & Exchanges
At Ancestral Cosmetics, we stand behind the purity of our artisanal formulas and offer a 30-day satisfaction guarantee. If your skin does not resonate with our products, we are committed to making it right through a seamless return or exchange process.
Initiate Your Request
Contact our concierge team at [email protected] within 30 days of delivery with your order number and the reason for your return.
Prepare the Package
Carefully pack the item in its original glass apothecary jar and outer packaging to ensure it arrives back at our studio safely.
Ship It Back
Affix the prepaid shipping label provided by our team and drop the package off at any authorized carrier location.
Receive Your Refund
Once our quality team inspects the return, a full refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing